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Privacy Policy

How MAE 26 Pty Ltd collects, uses, discloses, and protects your personal information.

Effective date: 1 January 2026

1. Introduction

MAE 26 Pty Ltd (ABN 81 696 928 293) is committed to protecting the privacy of individuals whose personal information we collect and handle. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set out in Schedule 1 of that Act.

This policy applies to all personal information that MAE 26 Pty Ltd handles in the course of conducting its business, whether that information is collected in person, by telephone, by email, through our website at mae26pty.site, or by any other means.

2. Definitions

In this policy:

  • APP means an Australian Privacy Principle set out in Schedule 1 of the Privacy Act 1988.
  • Collection means the gathering, acquiring, or obtaining of personal information by any means.
  • Consent means express or implied consent in accordance with APP 5.
  • Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in material form or not.
  • Sensitive Information has the meaning given in section 6 of the Privacy Act 1988 and includes information about an individual's racial or ethnic origin, political opinions, religious beliefs, sexual orientation, health information, and biometric information.
  • We, us, our means MAE 26 Pty Ltd (ACN 696 928 293).

3. Collection of Personal Information (APP 3)

We collect personal information that is reasonably necessary for our business functions and activities. The types of personal information we may collect include:

  • Names, titles, and contact details (email addresses, phone numbers, postal addresses)
  • Business and professional information, including job titles and employer details
  • Information provided through our contact forms and enquiries
  • Communication records between you and our team
  • Website usage data collected through cookies and analytics (in accordance with APP 3.5)

We will only collect sensitive information with your express consent, or where required or authorised by law, in accordance with APP 3.3.

We will only collect personal information by lawful and fair means, and only if it is reasonably necessary for, or directly related to, our functions or activities (APP 3.1). Where reasonably practicable, we will collect personal information directly from you (APP 3.2).

4. Use and Disclosure (APP 6)

We will only use or disclose personal information for the primary purpose for which it was collected, or for a secondary purpose that is directly related to the primary purpose and which you would reasonably expect (APP 6.1). Secondary uses may include:

  • Responding to your enquiries and providing requested services
  • Communicating with you about our services and business updates
  • Fulfilling legal and regulatory obligations
  • Internal administrative and operational purposes
  • Improving our website and service delivery

We will not use or disclose personal information for a secondary purpose unless:

  • You have consented to that use or disclosure (APP 6.1(a))
  • The secondary purpose is directly related to the primary purpose and you would reasonably expect the use or disclosure (APP 6.2(a))
  • The use or disclosure is required or authorised by or under an Australian law or a court/tribunal order (APP 6.2(b))
  • A prescribed exception under APP 6.2 applies

5. Direct Marketing (APP 7)

We may use your personal information to send you direct marketing communications where you have consented to receive them, or where it is impracticable to obtain your consent and you have not made a request not to receive such communications. In accordance with APP 7:

  • We will include a functional unsubscribe facility in every direct marketing communication
  • We will honour all opt-out requests within a reasonable timeframe, and in any event within 5 business days
  • We will not charge a fee for you to opt out of direct marketing
  • Upon request, we will notify you of the source of your personal information used for direct marketing (APP 7.3)

6. Cross-Border Disclosure (APP 8)

Before disclosing personal information to an overseas recipient, we will take reasonable steps to ensure that the recipient complies with the APPs (or substantially similar principles) in relation to that information, in accordance with APP 8.1. Where we are required to disclose personal information overseas, we will:

  • Take reasonable steps to ensure the overseas recipient does not breach the APPs
  • Inform you that we will not be bound by the APPs in relation to that disclosure if we cannot guarantee compliance
  • Ensure the disclosure is covered by a prescribed binding scheme or exception under APP 8

7. Data Quality (APP 10)

We will take such steps as are reasonable in the circumstances to ensure that the personal information we collect, use, or disclose is accurate, up to date, and complete. We will take reasonable steps to correct personal information where we are satisfied that the information is inaccurate, out of date, incomplete, or irrelevant, having regard to the purpose for which it is held (APP 10.1).

8. Data Security (APP 11)

We take reasonable steps to protect personal information we hold from misuse, interference, loss, and from unauthorised access, modification, or disclosure. These measures include:

  • Secure storage of physical and electronic records
  • Access controls limiting who can view personal information
  • Encryption and secure transmission of data where applicable
  • Regular review of information security practices
  • Staff training on privacy and data handling obligations

Where we no longer need personal information for the purpose for which it was collected, and the information is not required to be retained by law, we will take reasonable steps to destroy or de-identify the information (APP 11.2).

9. Access and Correction (APP 12 & APP 13)

You have the right to request access to personal information we hold about you (APP 12.1). We will respond to access requests within 30 days and will not charge an excessive fee for providing access (APP 12.5). We may refuse access in circumstances set out in APP 12.3, including where providing access would pose a serious threat to the life, health, or safety of any individual, or where providing access would have an unreasonable impact on the privacy of another individual.

You may also request correction of personal information we hold about you (APP 13.1). We will take reasonable steps to correct the information where we are satisfied that it is inaccurate, out of date, incomplete, or irrelevant. Where we refuse a correction request, we will provide written reasons and attach a statement of your requested correction to the information (APP 13.3).

10. Complaints about Breaches of the APPs

If you believe that we have breached the APPs or a registered APP Code, you may lodge a complaint with us. We will acknowledge your complaint promptly and advise you of the expected timeline for resolution. Upon resolution, we will notify you of the outcome and any corrective action taken, as well as your right to complain to the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.

11. Contacting the OAIC

If you are dissatisfied with our response to a privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner:

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Post: GPO Box 5218, Sydney NSW 2001

12. Notifiable Data Breaches

In accordance with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988, we will notify the OAIC and affected individuals of eligible data breaches that are likely to result in serious harm. Our breach response procedures include:

  • Immediate assessment and containment of suspected data breaches
  • Notification to the OAIC as soon as practicable after becoming aware of an eligible data breach
  • Notification to affected individuals with recommendations for remedial action

13. Anonymity and Pseudonymity (APP 2)

Where it is lawful and practicable, individuals may interact with us anonymously or under a pseudonym. We will inform you at the point of collection if we require your identity or if anonymity is available for a particular transaction.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any updated version will be published on our website at mae26pty.site/privacy.html with a revised effective date. We encourage you to review this policy periodically.

15. Contact Us

For privacy enquiries, access requests, correction requests, or complaints, please contact: